Something that I really never thought about before was the point brought up in the first paragraph of chapter 4, the fact that the DMV is a government owned establishment and that is why they can make it a less than enjoyable experience. I never looked at it in this way, I just always assumed it was "DMV's are annoying just because of their nature." If you have a bad experience at the DMV, which many do, that is just too bad because thats you're only option.
This effects not only my life, but every person who drives' life too. We all will sit in the waiting room for an hour or more, waiting for our picture to be retaken, or for other purposes. The people working at the DMV most likely realize that it is a government owned establishment, which tempts them to have shorter patients, and give worse customer service, because they know you will be back in a few years. This won't happen at a clothing store for example, because if you get bad service at one mall, you can just go to a different mall the next time.
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